The driver was later identified as Richard, a 78-year-old worker delivering through DoorDash. Moved by the effort it took for him to reach her door, Brittany wanted to increase the tip but discovered the delivery app would not allow it after the order was complete.
Determined to thank him properly, she shared the short clip online. Within hours, people began recognizing Richard from previous deliveries and helped Brittany locate him so she could meet him in person.